Resetting Hooks for RMS

In this guide, you will learn how to reset the hooks for Microsoft Dynamics Retail Management System (RMS).

  1. Open the Registry Editor
    • This can be done be searching for "regedit" in your Start menu:

  2. Go to: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Retail Management System > Store Operations > Hooks

  3. With the Hooks folder selected, Double-click on the Count key, set Value Data: 0, and click 'OK'

After resetting the Hooks, you will need to apply the hooks in the following order:

  • Open Store Operations: POS to apply the hook for RMS
  • Install/Set hooks for any 3rd-party applications (ie: SecurePlus, Valutec Gift Cards)

  • Activate the RMS Hooks for the NVPOS product in ProductControl
    • For additional help with this step, click here.


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