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Why is my customer information not being displayed after selected?

The customer status bar is an HTML item that displays on the top of the transaction on the POS screen. This item has two major components in its configuration: the file path set in Store Operations - Administrator and the website data settings within Internet Explorer. So, lets take a look at those two areas and ensure that they are configured correctly. Listed below are the steps display customer information:

   1. Ensuring the file path is set appropriately

  • Open Store Operations - Administrator  101.png
  • Select File -> Configuration
  • Click the Register tab
  • Make sure this path is in the Web Status field:

If on 32 Bit Machines -

C:\Program Files\Napa Valley POS\ProductControl\PlugIns\Status_CC2.htm

If on 64 Bit Machines -

C:\Program Files (x86)\Napa Valley POS\ProductControl\PlugIns\Status_CC2.htm

  • Click 'OK' and exit Store Operations - Administrator

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   2. Ensure website data settings are correct

  • From the Start menu win.png type Internet Options and click.
  • In the 'General' tab, under the 'Browsing history' section, click 'Settings'

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  • In the 'Temporary Internet Files' tab, under the 'Check for newer versions of stored pages:' section, Select 'Every time I visit the webpage'
  • Click 'OK' at the bottom of the 'Web Data Settings' menu

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  • Click 'OK' at the bottom of the 'Internet Properties' menu
  • Click 'Apply' at the bottom of the 'Internet Options' menu

Note: You can also delete your cookies which may help

All settings that control what displays when you select a customer have been configured properly, at this point.

Next, we want to test that these configuration changes have successfully corrected the customer information display. Open the POS and select a customer using CustomerCentral.

If the customer information panel is still not displaying, please give us a call at 707.320.2874

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