Refunding an Order

Order refund is a typical function for daily use, so it is very important to know how to properly perform a refund. Follow the steps below to properly perform a refund:

  1. Open and log in Store Operations - POS

  2. Select 'Recall a transaction for return' from the list that appears

  3. Select a date range that includes the date of the order you are returning

  4. Locate the order you want to return in the list of orders and select it (You can refer to the transaction number found on the customer's original receipt)

  5. RMS will then pull this transaction into the transaction screen, but it will reverse the purcahse

  6. From there, all you need to do is click the 'F12: Tender' button (F12 key)

  7. The amount paid for each tender type will appear in the correct location, so all you need to do is select ok to complete the return.
    - If this transaction was paid for with a credit card, you will need to swipe the credit card to credit back the money.

Congratulations, you have successfully completed a refund. 

If you have any questions or concerns about refunds, feel free to send us an email ( or give us a call (707.320.2478)

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