A few clients have sent in support requests stating that they cannot complete an order using Google Chrome. This is a fairly easy fix if you follow the steps below.
Please follow the steps below to see if they resolve your issue:
Step #1 Does this issue occur in Incognito Mode? To turn in on, press Ctrl+Shift+N and see if you get this issue.
Step #2 If you don't have this issue when using Incognito Mode, it mostly is caused by one of your extensions. To disable an extension, go to chrome://extensions and disable them to see if it solves your issue.
Step #3 Try removing unwanted/suspicious programs from your computer and run a malware scan using Malwarebytes to see if anything comes up.
Step #4 Try resetting your browser settings to see if it helps. Chick here Reset Browser Settings.
Step #5 Try creating a new browser profile Click here Create a new browser profile.
Step #6 Try disabling Hardware Acceleration by:
- Go to chrome://settings
- Click on 'Show Advanced Settings'
- Uncheck 'Use Hardware Acceleration when available'