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Payment Gateways: Transfer to WorldPay

Introduction to WorldPay

Worldpay is a powerful payment processing provider. Formerly Vantiv, Worldpay is the largest credit card processor and U.S. merchant acquirer, ranked by the volume of general purpose transactions. They offer merchant accounts and payment gateways for online eCommerce, brick-and-mortar stores, or a combination of both.

Features:

  • Tokenized transactions
  • Card updater
  • Allows for Tips
  • Has integration with Desktop POS that allows for:
    • Tokenized transactions
    • Save cards on file
    • Collect credit card tips

If you are interested in changing your Payment Gateway to WorldPay, vinSUITE only offers tokenized setups for WorldPay.

Tokenization is a process of substituting sensitive data for a non-sensitive equivalent, known as a token. The token has no exploitable value or meaning, but references back to the sensitive data for transactions. 

Transition from Authorize.Net to WorldPay

Transition from OpenEdge to WorldPay

Payment Gateway Contacts

 

 

Transition from Authorize.Net to WorldPay

1) First, notify Authorize.Net that you are closing your merchant account.

2) Notify the vinSUITE Client Services Team that you want to change merchant processors.

  • The best way to notify vinSUITE is to open a support ticket.

3) The vinSUITE Client Services Team will contact you and direct you towards a sales representative.

  • There may be additional fees for setup and/or recurring charges for Payment Gateway changes.

4) Once arrangements are made with the sales staff, a Project Manager will be assigned to your case, and will discuss scheduling and the timeline for your WorldPay Integration.

  • You should plan to keep your former payment gateway (Authorize.Net) open for two weeks after the planned cut-over date, to account for any refunds or order adjustments that may be needed.
  • Please set a transfer date that is before/after any high-volume processing to minimize open orders. High-volume processing usually includes any sales or club batch processing for your winery.

5) Review your vinSUITE account for any open or pending orders.

  • Transferring payment gateways will orphan any unsettled orders. If open orders are found, begin closing out or refunding those orders with Authorize.Net. If an order is completed with Authorize.Net, it cannot be refunded from WorldPay. Please try to settle any failed orders.

6) WorldPay will send you a merchant setup sheet (VAR sheet), so please make sure to forward it to your Project Manager.

7) A WorldPay representative will schedule the tokens conversion with vinSUITE.

8) Once the vinSUITE admin panel has been configured with your new payment gateway, your Project Manager will coordinate with you about testing and confirm the correct functionality.

You will be required to test the following:

vinSUITE Admin Panel

  • Add a new credit card to a member record
  • Process a few test orders through the OMS. Confirm if the charges appear in online banking.
  • Refund a test order. Confirm if the refund appears in online banking.
  • Void another test order. Confirm if the void appears in online banking.

TabletPOS (if applicable)

  • Process a test Quick Sale order. Confirm if the charge appears in online banking.
  • Process a test order with a real customer. Confirm if the charge appears in online banking.

9) Once the tests are successful and all orders on Authorize.Net are closed or refunded, you can begin processing customer orders with WorldPay. 

 

Transition from OpenEdge to WorldPay

1) First, notify OpenEdge that you are closing your merchant account.

2) Notify the vinSUITE Client Services Team that you want to change merchant processors.

  • The best way to notify vinSUITE is to open a support ticket.

3) The vinSUITE Client Services Team will contact you and direct you towards a sales representative.

  • There may be additional fees for setup and/or recurring charges for Payment Gateway changes.

4) Once arrangements are made with the sales staff, a Project Manager will be assigned to your case, and will discuss scheduling and the timeline for your WorldPay Integration.

  • You should plan to keep your former payment gateway (OpenEdge) open for two weeks after the planned cut-over date, to account for any refunds or order adjustments that may be needed.
  • Please set a transfer date that is before/after any high-volume processing to minimize open orders. High-volume processing usually includes any sales or club batch processing for your winery.

5) Review your vinSUITE account for any open or pending orders.

  • Transferring payment gateways will orphan any unsettled orders.If open orders are found, begin closing out or refunding those orders with OpenEdge. If an order is completed with OpenEdge, it cannot be refunded from WorldPay. Please try to settle any failed orders.

6) WorldPay will send you a merchant setup sheet (VAR sheet), so please make sure to forward it to your Project Manager.

7) A WorldPay representative will schedule the tokens conversion with vinSUITE.

8) Once the vinSUITE admin panel has been configured with your new payment gateway,

 your Project Manager will coordinate with you about testing and confirm the correct functionality.

You will be required to test the following:

vinSUITE Admin Panel

  • Add a new credit card to a member record
  • Process a few test orders through the OMS. Confirm if the charges appear in online banking.
  • Refund a test order. Confirm if the refund appears in online banking.
  • Void another test order. Confirm if the void appears in online banking.

TabletPOS (if applicable)

  • Process a test Quick Sale order. Confirm if the charge appears in online banking.
  • Process a test order with a real customer. Confirm if the charge appears in online banking.

9) Once the tests are successful and all orders on OpenEdge are closed or refunded, you can begin processing customer orders with WorldPay.

 

Payment Gateway Contacts 

vinSUITE eCommerce Project Managers:

Johanna Stephan

jstephan@vinsuite.com

Jonathan Hansard

jhansard@vinsuite.com

 

vinSUITE POS Project Managers:

Brian Cornell

bcornell@vinsuite.com

 Craig Blackmon

cblackmon@vinsuite.com

 

OpenEdge Representatives:

Anna Kulina-Pate

anna.kulina-pate@openedgepay.com

 

WorldPay Representatives:

Russell Boone

Boone@worldpay.com

 Ben Bachman

Ben.Bachman@vantiv.com

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